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Shipping & Delivery conditions

Order:

  1. alcotrade.com can only accept written orders.
  2. After receiving your order, we will check the stock availability. alcotrade.com can not accept any cancellations or changes of orders. (Out of stock items will be omitted from your order and you will be informed accordingly.)
  3. Alcotrade will try to delivery within 24 hours after receipt of your order. Alcotrade will however not accept any claims for delayed delivery for whatsoever reason.
  4. Our office hours are Monday - Friday 09:00-18:00. The office is closed on Saturday, Sunday and Japanese public Holidays. 

Payment

  1. For all wine orders we must collect payment in advance.
  2. We only accept payment by VISA/Master or JCB/AMEX  credit card.
  3. Corporate and large order volumes can be accepted on bank transfer base. Please contact alcotrade.com for more details.  

Delivery

Delivery to your doorstep usually takes 24 hours within Japan. Due to transportation reasons, the delivery may be delayed, especially during busy periods (summer & winter gift seasons). We will do our best to settle problems. We cannot, however, accept any claims or cancellations of the orders due to late delivery.

Japanese domestic long distance delivery may take more time.

Wrong delivered items will be replaced at no charge to the customer. 

 

Liability

  1. Our sources are reliable merchants with a long history. However, Alcotrade & its suppliers are not liable for the contents of the products. We will not accept any claims in any form. All products will be insured for breakage or loss during transport. The products will be checked by our specialists prior of shipping to you. 
  2. We have a liability insurance and will relay any claims related to the products to the producers. Alcotrade will not be held responsible and does not accept any claims for damage or compensation. Such claims will have to be dealt with the insurance company only.

Shipping charges & packing

Shipping is free of charge for orders over Yen 15,000 per shipment
The shipping charge is Yen 700 for orders under Yen 15,000
Contact us for quote on larger order volumes

* For delivery to Okinawa. Kyushu, Hokkaido and other islands, extra charge will be required.
orders over Yen 15,000 per shipment: Yen 300
orders under Yen 15,000 per shipment : Yen 1,000

Please ask for quotation.

* Outside Japan

We´re sorry, we are currently unable to accept orders that are shipped to destinations outside Japan.
For old vintage wine orders to be shipped outside Japan, please contact us and ask for the detail.

Insurance

Insurance for breakage is included in the product price.

Packing

Packing is made in cardboard boxes. Please contact us for special packing instructions add additional charges.

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